Delivery Manager

🇿🇦 Up to ZAR 700,000 salary on a full time, permanent employment contract  
🌎 Fully remote working anywhere in South Africa! 
🏖️ 33 Days Paid Leave and Benefits 
✨ Exciting high growth product, relied on by leading global brands, particularly within sports 
💻 Working with the latest hardware, tech stack and tools 

SUMMARY 

Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. 

Join Storyteller’s delivery team, where you will lead complex, fast-paced integrations and launches for high-profile clients. In this role, you’ll also help drive a major new set of product capabilities within the Storyteller platform – without losing sight of the fundamentals of great delivery. 

If you thrive in a role that blends exceptional client delivery with ownership, agency, and continuous improvement, we’d love you to read on and apply. 

RESPONSIBILITIES 

As a Delivery Manager at Storyteller, you will be responsible for the seamless delivery of projects from post-sale through to launch and the initial period of live operation – plus the active improvement of our delivery processes to improve client satisfaction. 

What you can expect: 

• Grabbing hold of projects and making them your own – being the person who knows and cares the most about the clients you are delivering for 
• Initiating delivery projects, aligning plans with client expectations and business objectives 
• Running onboarding and discovery calls, helping to define requirements and leading clients through the process of integrating our product 
• Controlling schedules, tracking milestones, and adjusting timelines as necessary using tools such as Jira and Airtable 
• Maintaining transparent client communication, managing stakeholder expectations, and negotiating scope changes effectively 
• Reviewing client integrations to ensure they are to spec, and feeding back issues clearly to client integrators and internal engineering teams 
• Running CMS training with clients to ensure they can use the platform effectively 
• Managing post-launch support and ensuring a smooth handover to Customer Success 
• Working cross-functionally – most projects blend tech, product, and content 
• Proactively identifying problems, generating options, and driving decisions to keep delivery moving 
• Using AI and internal tools to accelerate delivery (e.g., summarising calls, drafting specs and tickets, analysing integration behaviour, and improving documentation and playbooks) 
• Contributing to continuous improvement in how we deliver Storyteller – processes, templates, documentation and standards 

QUALIFICATIONS 

What’s important to us: 

• Experience delivering or managing web- or app-based projects (ideally in B2B SaaS, sports, media, or a fast-moving agency/startup environment) 
• Excellent oral and written communication skills, including the ability to communicate with technical and non-technical stakeholders 
• High ownership mindset – you grab hold of things, figure them out, and drive them to completion 
• Strong problem-solving skills and comfort making decisions with imperfect information 
• A real interest in technology and AI, with experience using AI tools and effective prompting to speed up workflows and improve outcomes 
• Detail-oriented, with a high bar for quality and clear documentation 
• Comfort juggling multiple projects and priorities at speed 
• Familiarity with project management methodologies and tools (Jira, Airtable, Linear, Asana, Monday, etc.) 
• Reliable internet for remote work

​​​​​​​What’s nice to have: 

• Experience with SDK, API, or mobile app integrations 
• Experience running requirement/specification processes with external stakeholders 
• Experience working with US and UK clients across time zones 
• Interest in sport and an understanding of how sports organisations think about digital products 

YOUR WORKING ENVIRONMENT 

Modern Tech Stack 

We use up-to-date tools, hardware and methodologies across our teams. We are always on the lookout for better ways of working, and we make sure everyone has enough hardware firepower to excel (Windows or Mac). 

Agility & Openness for Ideas 

We actively encourage the whole team to share ideas. Operating with the agility of a high-growth startup, alongside the support you can expect from a larger organisation, means we encourage quick decision-making and an adaptive culture. 

Outstanding People 

Great teams are built by a mix of personality, skills, and a passion for what people do. We are a small team that collaborates closely across product, engineering, delivery, and accounts. 

Flexibility 

We are remote-first and support 100% remote working for this role. We care about outcomes and communication, not where you sit. 

RECRUITMENT PROCESS 

• Online video interview (short recorded answers to a mixture of questions) 

• Follow-up exercise (compensated) to test skills relevant to this position 

• Final interview with Andy (Chief Delivery Officer) 

And that’s it! 

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