Account Director (Major Sports Client)

🇿🇦 Up to ZAR 900,000 salary on a full time, permanent employment contract  
🌎 Fully remote working (South Africa preferred) – but you must be able to work US Eastern Time hours
🏖️ 33 Days Paid Leave and Benefits 
✨ A rare chance to own and grow one of Storyteller’s biggest accounts, used by a globally recognisable US sports brand 
💻 Working with the latest hardware, tech stack and tools 

Working hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). 

SUMMARY 

Storyteller is a cutting-edge B2B SaaS platform that allows sports teams, broadcasters, and leagues to publish and distribute vertical video (Stories/Reels-style) directly through their owned platforms. 

We’re looking for an experienced Account Director to take dedicated ownership of one of our largest and most valuable clients in US sport. You’ll be the day-to-day lead for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion. 

This is a high-ownership role: you’ll work across product, engineering, delivery, and content to keep a complex account moving forward every day. 

WHAT YOU’LL DO 

• Serve as the primary point of contact for the account, ensuring we consistently meet (and exceed) expectations 
• Drive the account forward every day: proactively identify opportunities, risks, and actions that improve client satisfaction and outcomes 
• Run a high-touch cadence of communication (including daily interaction when needed), translating requests into clear priorities and next steps 
• Coordinate internal teams to deliver on commitments – product, engineering, delivery, customer success and operations 
• Own account planning: roadmap alignment, renewals, expansions, and commercial hygiene 
• Deliver and lead on insightful reporting and QBRs, with clear performance narrative and actionable recommendations 
• Manage incidents and escalations calmly and clearly – set expectations, align stakeholders, and drive resolution 
• Interface with and work on daily requests from client executives  
• Review key deliverables for quality and alignment with client goals 
• Use AI and tools to speed up account work (e.g., summarising meetings, drafting comms and reports, analysing usage and performance trends, maintaining account documentation) 

WHAT WE’RE LOOKING FOR 

• Proven experience in account management / customer success with enterprise clients (ideally 3+ years, but we care more about capability than a number) 
• Exceptional communication skills and the ability to convey complex ideas succinctly 
• A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously 
• Strong problem-solving skills and the ability to think critically about client needs and requests 
• Comfort working cross-functionally and influencing without authority 
• Ability and willingness to work US Eastern Time hours 
• Reliable internet for remote work 
• Strong passion and love for Basketball 

Nice to have: 

• Experience in sports, media, or entertainment 
• Experience working with mobile apps, SDK/API products, or technical stakeholders 
• Experience working across time zones with US-based clients 
• Experience with commercial / contractual elements of client relationships 

YOUR WORKING ENVIRONMENT 

Modern Tech Stack 

We use up-to-date tools, hardware and methodologies across our teams. We are always on the lookout for better ways of working, and we make sure everyone has enough hardware firepower to excel (Windows or Mac). 

Agility & Openness for Ideas 

We actively encourage the whole team to share ideas. Operating with the agility of a high-growth startup, alongside the support you can expect from a larger organisation, means we encourage quick decision-making and an adaptive culture. 

Outstanding People 

Great teams are built by a mix of personality, skills, and a passion for what people do. We are a small team that collaborates closely across product, engineering, delivery, and accounts. 

Flexibility 

We are remote-first and support 100% remote working for this role. We care about outcomes and communication, not where you sit. 

RECRUITMENT PROCESS 

• Online video interview (short recorded answers to a mixture of questions) 

• Follow-up exercise (compensated) to test skills relevant to this position 

• Interview and exercise review with Andy (Chief Delivery Officer) 

• Final interview with Bob (Founder & CEO) 

And that’s it! 

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