Graduate Account Manager

🇿🇦 Up to ZAR 400,000 salary on a full time, permanent employment contract  
🌎 Fully remote working anywhere in South Africa! 
🏖️ 33 Days Paid Leave and Benefits 
✨ Exciting high growth product, relied on by leading global brands, particularly within sports 
💻 Working with the latest hardware, tech stack and tools 

SUMMARY 

Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. 

Join Storyteller’s account team as a Graduate Account Manager, where you will play a key role in nurturing client relationships and driving customer success. This role will own a portfolio of sports team clients, helping them get consistent day-to-day value from Storyteller while building strong relationships, driving adoption, and delivering commercial outcomes. 

If you’re a bright, enthusiastic graduate with a passion for the business side of sport, technology and client satisfaction, and you want a role with real ownership and responsibility, please apply! 

RESPONSIBILITIES 

As a Graduate Account Manager at Storyteller, you’ll be a key point of contact for your portfolio of clients, building strong relationships and ensuring they are successful with our platform. 

In time, you will be responsible for: 

• Owning a portfolio of team / growth accounts and being the first person to respond to queries 
• Building and maintaining strong, long-lasting client relationships 
• Developing a deep understanding of your clients’ organisations, competitions and sports – and the outcomes they care about 
• Running regular check-ins and helping clients plan content, campaigns and platform usage 
• Monitoring client usage and identifying opportunities for expansion, as well as any risks to mitigate 
• Preparing Quarterly Business Reviews with actionable recommendations, progress reports and account performance insights 
• Owning actions and next steps for your accounts, keeping everything up to date in Airtable/CRM 
• Working with Delivery and clients’ app vendors on any specific integration or upgrade projects 
• Advocating for client feedback with the Product team and helping shape our roadmap 
• Using AI to work faster and better (e.g., drafting emails/QBRs, summarising calls, analysing usage patterns, and maintaining account notes) 
• Contributing to improvements in our account management processes and playbooks as we scale 

QUALIFICATIONS 

What’s important to us: 

• Excellent school and university grades 
• Excellent oral and written communication skills 
• A real interest in AI, technology and recent advancements 
• A real interest in the business side of sport (and ideally, a love of watching/following sport) 
• Proactive attitude – you’re first on the scene grabbing hold of things 
• High ownership mindset and strong attention to detail 
• Comfort managing multiple clients and tasks simultaneously, with constant context-switching 
• Experience communicating directly with customers (internships, part-time roles, volunteering, etc. all count) 
• Proficiency in Microsoft Office; bonus points if you’ve used Airtable or similar tools 
• Reliable internet for remote work 

YOUR WORKING ENVIRONMENT 

Modern Tech Stack 

We use up-to-date tools, hardware and methodologies across our teams. We are always on the lookout for better ways of working, and we make sure everyone has enough hardware firepower to excel (Windows or Mac). 

Agility & Openness for Ideas 

We actively encourage the whole team to share ideas. Operating with the agility of a high-growth startup, alongside the support you can expect from a larger organisation, means we encourage quick decision-making and an adaptive culture. 

Outstanding People 

Great teams are built by a mix of personality, skills, and a passion for what people do. We are a small team that collaborates closely across product, engineering, delivery, and accounts. 

Flexibility 

We are remote-first and support 100% remote working for this role. We care about outcomes and communication, not where you sit. 

RECRUITMENT PROCESS 

• Online video interview (short recorded answers to a mixture of questions) 

• Follow-up exercise (compensated) to test skills relevant to this position 

• Final interview with Andy (Chief Delivery Officer) 

And that’s it! 

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