Support Operator

🇿🇦 Up to ZAR 350,000 salary on a full time, permanent employment contract  
🌎 Fully remote working anywhere in South Africa! 
🏖️ 33 Days Paid Leave and Benefits 
✨ Exciting high growth product, relied on by leading global brands, particularly within sports 
💻 Working with the latest hardware, tech stack and tools 

This role follows a rotating shift pattern, including evenings and weekends, depending on live events.

ABOUT US 

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.  

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!   

RESPONSIBILITIES  

What can you expect?  

As a Support Operator, you'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and ensure 24-hour coverage. You'll engage with exciting sports clients, providing you with unique insights and experiences in the sports industry.

This role will provide you with the opportunity to: 

• Run live content management for clients, ensuring timely and accurate delivery. 
• Generate engaging content tailored to client needs. 
• Provide exceptional customer support to enhance client satisfaction. 
• Ensure strong quality control over client content, maintaining high standards. 

QUALIFICATIONS   

What's important to us:  

• Reliable access to consistent internet. 
• Flexibility to work varying hours and weekends. 
• Excellent communication and interpersonal skills. 
• Strong attention to detail. 
• Experience in support or customer success. 
• Experience ensuring high quality for customers 
• A can-do attitude with a willingness to dive in and add value to our customers. 
• A customer-centric mindset, always prioritizing client satisfaction. 
• A proactive approach to contributing across the business. 

​​​​​​​What’s nice to have: 

• Experience working in a fast-paced environment 
• Experience creating or improving support or QA processes 
• Experiencing working in a SaaS environment 
• Content experience 

RECRUITMENT PROCESS 

Firstly, you will be asked to complete an online video, which will involve answering a mixture of questions.   

Secondly, if your video interview goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for).  

And that’s it!   

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