🇿🇦 Up to ZAR 900,000 salary on a full time, permanent employment contract  
🌎 Fully remote working anywhere in South Africa! 
🏖️ 33 Days Paid Leave and Benefits 
✨ A rare opportunity to manage and grow multiple high-value enterprise accounts
💻 Working with the latest hardware, tech stack and tools 

Working Hours: Monday to Friday, 9:00–17:30 GMT 

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

SUMMARY 

We’re looking for an experienced Account Director to manage and grow a portfolio of high-value enterprise accounts. 

You’ll take ownership of multiple strategic client relationships, ensuring we consistently deliver exceptional service, drive adoption and measurable performance, and identify opportunities for expansion and long-term growth. 

This is a high-impact, high-ownership role. You’ll work cross-functionally with product, engineering, delivery, and operations to ensure every account in your portfolio is progressing, optimised, and set up for success. 

RESPONSIBILITIES

What You'll Do

• Serve as the primary strategic point of contact across multiple enterprise accounts 
• Build strong, trusted relationships with senior stakeholders 
• Proactively manage account health, identifying risks, opportunities, and growth levers 
• Drive adoption, engagement, and commercial expansion across your portfolio 
• Lead regular client check-ins, reporting cycles, and Quarterly Business Reviews (QBRs) 
• Translate client needs into clear internal priorities and coordinated action plans 
• Partner with product, engineering, delivery, customer success, and operations to ensure seamless execution 
• Own renewals, upsells, forecasting, and commercial hygiene across your accounts 
• Manage escalations calmly and effectively, aligning stakeholders and driving resolution 
• Review key deliverables to ensure quality and alignment with client goals 
• Use AI and tools to optimise account workflows (summarising meetings, drafting communications, analysing performance data, maintaining documentation) 
• Maintain clear documentation and account plans to ensure structured growth 

QUALIFICATIONS

What we’re looking for 

• Proven experience managing multiple enterprise accounts in account management or customer success (ideally 3+ years — capability matters more than tenure) 
• Demonstrated ability to grow and retain high-value accounts 
• Exceptional communication skills, with the ability to simplify complex ideas 
• Strong organisational skills and the ability to manage a high volume of parallel priorities 
• Commercial awareness and confidence discussing renewals, expansions, and contract elements 
• Proactive, independent working style with strong ownership mentality 
• Ability to influence cross-functional teams without direct authority 
• Comfortable working in a fast-paced SaaS environment 
• Reliable internet connection for remote work

Nice to have: 

• Experience in SaaS, media, technology, or mobile app environments 
• Experience with SDK/API or technical products 
• Experience working with geographically distributed teams 
• Strong analytical skills and comfort interpreting product usage data 
• Experience managing a portfolio rather than a single account 

RECRUITMENT PROCESS 

• Online video interview (short recorded answers to a mixture of questions) 

• Follow-up exercise (compensated) to test skills relevant to this position 

• Interview and exercise review with Andy (Chief Delivery Officer) 

• Final interview with Bob (Founder & CEO) 

And that’s it! 

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