Storyteller
Content & Support Operations
Remote - Full Time
🇵🇭 Up to 12,000 USD per year on a full time, contractor contract
🌎 Fully remote working anywhere in the Philippines!
✨ Exciting high growth product, relied on by leading global brands, particularly within sports
💻 Working with the latest hardware, tech stack, AI tools, and product workflows
This role follows a rotating shift pattern, including evenings and weekends, depending on live events.
ABOUT US
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!
What You Will Make Happen
This role follows a rotating shift pattern, including evenings and weekends, depending on live events.
ABOUT US
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!
What You Will Make Happen
As a Content & Support Operations teammate, you will help keep high-volume sports content accurate, timely, professional, and trusted.
You will work across live content checks, editorial QA, support triage, client communication, issue investigation, handovers, and process improvement.
This is not a passive ticket-taking role. We are looking for early-career operators who combine editorial judgment, reliability, curiosity, and clear written communication. You might come from content QA, editing, research, support operations, live operations, project coordination, technical support, publishing, or another detail-heavy operational role.
You will be someone who spots patterns, uses AI and tools intelligently, communicates clearly, and helps improve the operating system over time.
- Run content operations and support workflows during live sports events and other high-volume publishing periods.
- Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency.
- Check content not just for correctness, but for clarity, usefulness, tone, and how it will land with the person reading it.
- Spot, describe, and escalate issues clearly before they become client or user problems.
- Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
- Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, improve prompts, and make repeatable work more efficient.
- Maintain clear handovers, incident notes, support updates, QA records, and lightweight documentation.
- Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats.
- Improve checklists, playbooks, templates, prompts, and lightweight automations as you learn what breaks in practice.
What Success Looks Like
- Content goes live accurately, on time, and with fewer preventable issues.
- Client and internal teams get clear updates that make decisions easier.
- You catch small issues before they become visible problems.
- Your notes, handovers, and fixes make the next event or coverage period easier for everyone.
- Repeated support and content issues become better processes, checks, prompts, tools, and documentation.
- You help raise the quality bar without needing someone else to ask you to.
What We Are Looking For
- Exceptional attention to detail across text, visuals, links, timing, metadata, and structured information.
- Strong written English and the ability to explain issues clearly, calmly, and precisely.
- Good editorial judgment: you can spot when something is unclear, inaccurate, inconsistent, off-brand, or not ready.
- High ownership and reliability, especially when live coverage, client support, or content accuracy matters.
- Sound judgment under pressure: you know what needs action, escalation, or further investigation.
- Curiosity about systems, processes, and why issues happen.
- Comfort using AI and tools to improve speed, quality, documentation, and repeatable workflows.
- Interest in sport, media, digital content, SaaS, live operations, or high-volume publishing environments.
What’s nice to have:
- Experience in content QA, editing, proofreading, research, support, live operations, moderation, or publishing.
- Exposure to SaaS, CMS tools, media production, sports content, or digital publishing workflows.
- Experience using AI tools to research, draft, check, summarise, document, or improve workflows.
- Examples of improving a checklist, process, QA workflow, support workflow, or documentation.
RECRUITMENT PROCESS
- Initial short conversation so we can explain the role and answer your questions.
- Practical take-home task. We allow and expect sensible use of AI, and we are interested in how you think, build, validate, and communicate.
- Final interview with the team to discuss your task, your judgment calls, and how you would approach the work.
----------------------
Privacy Notice
We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.
